Returns


We hope that you are delighted with your purchases however you have the right to return your order at any time up to 14 working days after receipt of the goods. Perishable products, including food, beverages and hampers, cannot be returned except when the item(s) is defective.

Please contact our Customer Service team on 020 7499 6888 9am – 6pm, 7 days a week (excluding Bank Holidays) to inform us of any order cancellations before returning goods to the address below. Items must be returned in their original packaging within 14 working days. Your statutory rights will not be affected.

The Wolseley
c/o Mail Works Shop Limited
Unit A
Little Tennis Street South
Nottingham
NG2 4EU

We advise the use of Recorded Delivery and the proof of postage service. All goods are returned at your expense. You are under a duty to take reasonable care of the goods while in your possession.

 

Damaged Goods

In the unlikely event that your goods arrive damaged or broken, please notify our Customer Service team on 020 7499 6888 9am – 6pm, 7 days a week (excluding Bank Holidays) within 48 hours of receipt. You will be requested to return the goods in the condition you received them to the following address:

The Wolseley
c/o Mail Works Shop Limited
Unit A
Little Tennis Street South
Nottingham
NG2 4EU

We will then do our best to resolve the issue and ensure that you receive replacement products as quickly as possible. If the goods are found to be damaged or broken we will refund the cost paid by you to return such damaged or broken goods.

 

Refunds
Once we have received your item, you will be refunded to your original payment method. If this is to a debit/credit card it will appear in your account within five working days, depending on your card issuer.