Terms & Conditions


The Website Terms of Use, Privacy Policy and Sale of Goods Terms are together referred to as the “Terms and Conditions”. Your use of the Wolseley.com website owned and operated by Corbin & King Restaurant Group Limited (“we” or “us”) (“the Website”) and your relationship with us is governed by the following Terms and Conditions. Please read these Terms and Conditions carefully. If you do not agree to these Terms and Conditions please do not use the Website. By using this Website you are accepting these Terms and Conditions in their entirety and agree to be bound by them.

We reserve the right to amend these Terms and Conditions from time to time. Any changes will be notified to you via a suitable announcement on the Website. The changes will apply to use of the Website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms and Conditions.

 

WEBSITE TERMS OF USE

The Website is provided to you for your personal use subject to the terms of use below.

 

COPYRIGHT & TRADEMARKS

Please note that the content of the Website, including text, graphics, trade names, icons, images and software, is the property of Corbin & King Restaurant Group Limited or our third party licensors and is protected by copyright, trademarks and other intellectual property rights. Permission is given to retrieve and display the content of the Website on a computer screen and electronically copy and print hard copy portions of the Website for you own personal, non-commercial use for the sole purpose of placing an order for goods with us or for use as a shopping resource. You may not otherwise reproduce, modify, distribute, transmit, publish or display any other materials or content on the Website without our prior written permission.

 

WEBSITE USE

You may not use the Website for any of the following purposes: (i) disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws; (ii) transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any applicable laws, regulations or code of practice; (iii) interfering with any other person’s use or enjoyment of the Website; or (iv) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner. You will be responsible for our losses and costs resulting from your breach of this term.

 

WEBSITE AVAILABILTY

Although we aim to offer you the best service possible, we make no promise that the services at the Website will meet your requirements. We cannot guarantee that the service will be fault-free. If a fault occurs in the service you should report it to Corbin & King on 020 7647 1810 and we will attempt to correct the fault as soon as we reasonably can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

 

MISCELLANEOUS

We make no promise that materials on the Website are appropriate or available for use in locations outside the United Kingdom, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption. This shall not limit or affect our liability resulting from any products sold through the Website being found to be unsafe or if something we do negligently causes death or personal injury.

You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.

The Terms and Conditions will be subject to English law.

The Website is owned and operated by Corbin & King Restaurant Group Limited whose registered office is at 157-160 Piccadilly, London W1J 9EB.

 

PRIVACY

We respect the privacy of all our customers. This privacy policy sets out the data processing practices carried out by us through use of the Website. If you have any requests concerning your personal information or any queries with regard to these practices please contact Corbin & King Restaurant Group Limited on 020 7647 1810.

We collect personal information provided from you when submitting an order for goods or using our reservation or booking service. We also collect additional information automatically about your visit to our Website. You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please contact us at Corbin & King Restaurant Group Limited on 020 7647 1810.

We will process this personal information for the purposes of providing you with our services, dealing with your enquiries and requests, administering orders for online goods and providing you with information about products and services.

We will not disclose your personal information to third parties other than to third parties who require your details in order to complete the online goods purchase transaction and dispatch process (the “Fulfilment and Distribution House”) or in order to deliver online goods. We may also disclose your personal information to a purchaser of our business or any part of it. We do however reserve the right to use your personal information for our own marketing activity. The information will only be used to make contact with you directly and will not involve another party. By using the Website and agreeing to this privacy policy, you are giving your consent for your personal information to be used for such marketing purposes.

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this Website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

 

USE OF COOKIES

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about the use of cookies on http://www.cookiecentral.com. We use cookies on our Website in order to preserve the information stored as you add items to your order, to maintain your order history and to measure the Website activity so we can identify which pages are visited most frequently. We use this information to ensure we guarantee you the most efficient and enjoyable purchasing experience. Most browsers allow you to turn off cookies or to let you know when cookies are being sent. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies will restrict your use of the Website and will prevent you from making a purchase of goods.

 

SALE OF GOODS TERMS

The terms below relate to goods supplied to you through the Website. All orders made through our Website and through our customer service and corporate sales team are subject to our Terms and Conditions.

Orders

Your order is an offer to buy from us. There will be no contract of any kind between you and us until we dispatch goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched, a contract will be made between you and us, and you will be charged for the goods.

Restrictions for alcoholic products

We can only sell alcoholic products to persons located in the UK and in selected European countries who are over the age of 18 years old. In accordance with the Licensing Act 2003 it is an offence to sell alcohol to an individual under the age of 18. By placing an order for alcoholic products you confirm that you are aged 18 years or over.

 

PRODUCTS

All products listed are subject to availability. If for any reason beyond our reasonable control, we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product

We have portrayed the products on our Website in the most accurate way possible, however, you may find that products ordered, particularly from the Antique Silverware may vary in appearance or dimension. This is due to the age and individual character of the products.

The prices payable for the products that you order are clearly set out on the Website. If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price provided that we notify you before we dispatch the product concerned.

All products are subject to VAT (20%), excluding those being delivered to non-EU countries.

The prices on the Website are shown inclusive of this tax. Orders from the USA will have the VAT deducted from the purchase price, before payment is taken.

 

GIFT CARDS & E-VOUCHERS

The Wolseley Gift Cards and E-vouchers are available for purchase online only.  Our Gift Cards are sent by post and our E-vouchers are available for immediate download. There is a minimum order of £60 on the Gift Card / E-voucher value (excluding delivery).   They are valid for 12 months from the date of purchase.

Please note that our Gift Cards are redeemable in The Wolseley restaurant (160 Piccadilly); they cannot be used when making a purchase from our online shop.

Our ‘experience’ Gift Cards and E-Vouchers (for example, Champagne Afternoon Tea for Two) can be redeemed for any items on our menu to the equivalent value.

 

SHIPPING & HANDLING

We ship throughout the UK apart from Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man. We regret that due to regulatory constraints we are unable to ship any foodstuff (i.e. a substance that can be used or prepared for use as food) to the USA or Candara. We are unable to ship any alcoholic products outside of Europe.

We aim to despatch all orders within 36 hours, depending on availability of products. We aim to deliver in line with the following delivery schedules:

Standard Delivery – within 3-5 working days

Next Day Delivery – orders must be placed before 1pm for next ‘working day’ delivery (note: orders placed on Saturday or Sunday will be despatched on Monday for Tuesday delivery)

Europe (selected countries) – within 5-7 working days

USA & Canada – within 5-7 working days

All orders require a signature upon delivery. If the courier company is unable to obtain a signature, a calling card will be left and your parcel will be returned to your local carriers’ depot. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order ‘hidden’ at the address.

We work closely with our delivery partners to ensure the best possible shipping service however we regret that delays may occasionally occur which are outside our control. Whilst we make every effort to ensure your goods are delivered in accordance with the agreed delivery schedule, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

 

CREDIT CARD SECURITY

All our payment transactions are conducted through the secure payment services of SagePay Direct (“SagePay”). With security and service at the heart of the business, SagePay ensures that the transaction process is a safe and secure one.

Transaction Encryption & Data Storage

Every transaction is encrypted to the highest global standards and once on SagePay’s systems, all sensitive data is secured beyond the levels demanded by the payments authorities and card schemes. SagePay’s systems are audited annually to ensure it maintains level 1 -the highest level – compliance with the Payment Card Industry Data Security Standards (PCI DSS). SagePay is also checked monthly and scanned quarterly by one of the world’s leading independent Qualified Security Assessors

Security for Our Customers

Any communication between you and SagePay is also encrypted to the maximum strength supported by your browser. You are also protected from fraudulent use of their card in a “card not present” environment, by your card issuer. Your card issuer provides the right for you to dispute a transaction if the goods do not arrive or if the card was used fraudulently.

 

GUARANTEE

Returns Policy

As a customer, you have the right to cancel your order at any time up to 14 working days after receipt of the goods.

Please contact our Customer Service team on 020 7499 6888 9am – 6pm, 7 days a week (excluding Bank Holidays) to inform us of any order cancellations before returning goods to the address below. Items must be returned in their original packaging within 14 working days. Your statutory rights will not be affected.

Mail Works Shop Limited
Unit A
Little Tennis Street South
Nottingham
NG2 4EU

We advise the use of Recorded Delivery and the proof of postage service. All goods are returned at your expense. You are under a duty to take reasonable care of the goods while in your possession. Please return all goods in the condition you received them with their original packaging.

If, following cancellation, we do not receive an order back from you we may arrange for collection of the goods at your cost. You are under a duty to take reasonable care of the goods while in your possession.

Following cancellation, payment will be refunded to you in full, including the cost of delivery. All returns will be processed by us within 14 days of receipt of the returned goods at the above address.

Damaged Goods

In the unlikely event that your goods arrive damaged or broken, please notify our Customer Service team on 020 7499 6888 9am – 6pm, 7 days a week (excluding Bank Holidays) within 48 hours of receipt. You will be requested to return the goods in the condition you received them to the following address

Mail Works Shop Limited
Unit A
Little Tennis Street South
Nottingham
NG2 4EU

We will then do our best to resolve the issue and ensure that you receive replacement products as quickly as possible. If the goods are found to be damaged or broken we will refund the cost paid by you to return such damaged or broken goods.